Vacancy Detail

Accommodation and Resettlement Worker

Role:              Accommodation Support and Resettlement Officer

Based:           Across refuges and supported accommodation in Bromley and Croydon

Salary:           £18 - £19  UMB

Start Date:    ASAP

Duration:      Temp until 28^th November 2025

Hours:           35 hours per week 9am – 4.30pm (30 min unpaid lunch break)

Our client, a well-respected domestic abuse charity, is looking to recruit an Accommodation Support and Resettlement Officer to provide one-to-one practical and emotional resettlement support to women living in  domestic abuse refuges

Synopsis of duties:

• Provide one-to-one practical and emotional resettlement support to women living in domestic abuse refuges to find stable alternative accommodation and/or to maintain their tenancy. 
• Manage a caseload of service users by organising and facilitating in-house resettlement, conduct planned regular visits in the refuge, providing up to 6 months follow up support in the community.
• Liaise with existing staff in order to facilitate volunteer support as appropriate.
• Carry out initial assessment of housing needs of women living in refuge, ongoing assessment using action plans, and referral to appropriate accommodation as identified following assessment.  
• Provide intensive support and assistance around the process of sustaining or taking up a tenancy (interview, viewing, tenancy terms and conditions, transferring benefit claim, assistance with setting up utility bills, chasing up HB claim, assistance with moving) to ensure service users are effectively linked to support networks as appropriate.
• Work closely with London Borough of Bromley’s Senior Domestic Abuse Co-ordinator in Bromley and the Tenancy Sustainment Officer at Croydon Council to ensure a seamless partnership work and efficient cross referrals across services.  
• Work actively to strengthen links with public and private sector landlords and the local authority housing department.
• Liaise with housing providers to ensure effectiveness of ongoing resettlement support and to liaise effectively and work in partnership with other agencies to achieve the maximum access to appropriate levels of support and to facilitate independent living.
• Maintain and promote service users' rights to confidentiality according to the organisation's policies and procedures and casework good practice.
• Maximise service users’ independence by liaising with local agencies that provide specialist support and assistance.
• Ensure, through the above means, long-term success in sustaining tenancies and living independently with appropriate support where needed leading to a life free of fear and violence.
• Work in partnership within services and other service providers to ensure good working relationships and quality service provision.
• Work towards innovative move-on options for refuge clients including exploring a potential home-swap option suitable for refuge clients.
• Maintain up-to-date knowledge on issues relevant to this client group and of developments in the sector
• Work and deliver support in such a way that promotes service users’ independence, dignity and choice at all times and be accountable for the decision-making process
• Ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of your line manager, or if unavailable another manager
• Recognise, respect and address the needs of service users who face particular barriers when seeking help to access the service, including those from BME communities, LGBT communities, disabled people, women and girls with complex needs and other hard to reach groups
• Produce reports and provide required data to facilitate monitoring and evaluation systems and procedures
• Ensure that the views and experiences of women and agencies are sought actively, recorded
• carefully and inform the development of the service
• Ensure that security of sensitive information is maintained and complies with the requirements of GDPR.

Essential requirements

• Experience working in the VAWG sector, trauma-informed, ideally working in a refuge or supported accommodation, and a good knowledge of housing benefits
• Experience in managing a caseload
• Experience of recognising and responding to safeguarding concerns
• Experience of working within a multi-agency and legislative framework.
• Have a good understanding of domestic abuse, including the impact it has on victims and their children.
• Clear, enhanced Adult and Child DBS dated within the last 12 months or on the update service
• As this is a mobile role, the applicant will need their own car and be able to provide a copy of their certificate of motor insurance, including "business use".

 

Location: London | Salary: 18 - 19 per hour | Job type: Contract | Posted: 18/07/2025