Vacancy Detail

Senior Domestic Abuse Support Worker

Role:               Senior Domestic Abuse Support Worker – The Pathways to Change Project

Based:            Sandwell

Rate:                £27,800 - £30,187

Start Date:      ASAP

Duration:        Permanent

Hours:             Full Time 37.5 hours Monday to Friday

Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a Senior Domestic Abuse Support Worker for their innovative project “The Pathways to Change”.

The Pathways to Change project is an innovative project designed to reduce offending behaviour of domestic abuse perpetrators through community and group interventions. Perpetrator work and victim support run in parallel. Perpetrator work is delivered by St Giles Trust and Relate Birmingham. Our client delivers the parallel victim support to victims

Synopsis of duties:

  • To be a Senior with the Pathway to Change Project providing day to day support and guidance, triaging, managing risk and allocation of referrals and to support with safeguarding.
  • Where required by the Pathway to Change Project Manager, the Senior will act as a representative of the service; providing up to date and accurate reporting on the work against the commissioned aims and objectives. This may include providing statistical data analysing throughput and reporting trends.
  • To work effectively and proactively with St Giles and Relate Birmingham, ensuring information sharing and case reviews process are being followed. 
  • To ensure that the wider Domestic Abuse team are effectively functioning and meeting daily requirements  such as duty rota’s, phone cover, lone working arrangements and standards of good practice.
  • To deliver training and development as required to both internal and external candidates and supporting on new starter inductions.
  • To be responsible for the delivery an effective system of regular contact, care and support to victims of domestic violence and abuse and delivering support to reduce the risk of further/future abuse.
  • To provide personalised support and engagement with victims to identify the scale, dynamics and history of domestic abuse experienced by assessing risks using evidence based tools, to identify needs and individualise support and interventions, ensuring the service is client led.
  • To recognise, respect and address the needs of victims who face particular barriers when seeking help to access the advocacy service, including those from hard to reach groups.
  • To address the complex and multiple needs of clients (and their children) with an aim to promote: confidence; independence; safety and security; and life after violence and abuse.
  • To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the management team.
  • To ensure internal MARAC process is being followed by representing in MARAC.
  • To carry out service specific case reviews and audits.
  • To work within the agreed timescales and KPI’s as per the standards of commissioning/contracting requirements and signposting as appropriate to specialist agencies and advice providers.
  • To create solutions to meet individual needs providing emotional and practical support and advocacy. Support and methodology should be specific/varied to meet individual needs including risk assessment and management plans with a goal to reduce the risk level and increase safety.
  • To support the operational manager in managing caseloads and volumes and where required may need to support teams by carrying a reduced caseload across the region.
  • Where identified to represent at relevant internal workstream meetings.
  • Advocate for victims with agencies/stakeholders who can also help to address the domestic abuse either from an adult or child perspective
  • To build relationships with stakeholders and ensure appropriate sharing of information in accordance with  policies and procedures. Working directly with all key agency partners to ensure that work with victims is coordinated and information is shared effectively and appropriately.
  • To develop and encourage clients to become involved in communication and consultation mechanisms to ensure that future service developments are reflective of the changing needs of clients accessing this service
  • To support day to day approval of safeguarding referrals, reports and letters and address issues and queries from the Community Services staff team.
  • Ensuring that the quality of Domestic Abuse services is meeting external/national standards.
  • Ensuring that your practice meets health and safety standards in accordance with policy and procedures when working at different sites
  • To remain up to date and compliant with local and regional operational protocols and national legislation and emerging evidence.

Essential Requirements

  • Educated to minimum Level 3 or equivalent, with a good level of experience in Health and social care, accredited IDVA qualification or similar

       If not SafeLives accredited must be willing to undertake relevant study.

  • Experiencing of working within a supportive setting for vulnerable people providing direct support an a  needs led service undertaking risk and needs assessment and support planning
  • Experience in facilitating group work
  • Experience of working in a professional environment, representing a company/self professionally  and managing a caseload
  • Experiencing of working within a busy office environment with competing demands and being able to prioritise and organize workloads
  • Experience of working within a supportive setting for vulnerable people, homelessness/destitution managing complex casework, including issues such as child abuse, mental health, substance abuse, working with trauma in adults and children and crisis intervention
  • Experience of working within formal contracting environment delivering/achieving against a specification and performance targets

Supporting Futures Consulting acts as both an employer and an agency.


Location: Sandwell | Salary: 27800 - 30187 per year | Job type: Permanent | Posted: 15/09/2023