Vacancy Detail

Domestic Abuse Housing Manager

Role:               Domestic Abuse Housing Manager

Based:            Hammersmith, Stratford, and Finsbury Park

Rate:                £33,000 - £39000

Start Date:     ASAP

Duration:        Permanent

Hours:            35 hours per week (Hybrid – 2 days from home)

 Our client, an award-winning and innovative women-only organisation, is looking for an experienced Domestic Housing Manager, responsible for overseeing the delivery of their London service

 Synopsis of Duties

• Recruit, train and develop a team of competent and highly skilled frontline workers (IDVAs, caseworkers, specialist project staff etc.) to provide a consistently high-quality service to service users experiencing domestic violence and abuse; supporting staff to ensure that  values, policies and procedures are embedded into service delivery.
• Be responsible for line managing and performance managing frontline workers and project staff within the post holder’s responsibility, including annual appraisals and supervision and overseeing a consistent approach to programme training relevant to team and individual development needs.
• Monitor the performance of your team, offering continuous coaching and feedback to ensure that the organisation meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.
• Oversee the management of caseloads and casework to a high-quality standard in line with Women’s Aid quality standards and Safelives Leading lights.
• Working to ensure the best use of resources such as service coverage while having an understanding of the budget and supporting the senior management on the budget allocation 
• Develop systems, processes and procedures, including data collection and recording, to continually improve services and internal training.
• Ensure that the staff team meets regularly and that an inclusive and collaborative culture across your geographic region is driven by yourself, communicating frequently with staff and keeping them updated of new developments in the service. 
• Work collaboratively with fellow Managers to re accredit the service and improve practice, while proposing solutions to senior management and reporting challenges and achievements. 
• Work in partnership to build and maintain networks, relationships and pathways, in order to provide institutional advocacy and a robust whole systems approach to ensures that domestic abuse frontline role is central to multi agency work, while ensuring women’s voices in this process are heard and are at the centre of the work.
• Work with the Senior Management Team to identify service delivery gaps as well as recommission, develop and extend the projects under your specialist remit. 
• Act as main contact for day-to-day communications with commissioners and partner agencies for relevant projects.
• Represent the service at multi-agency operational and relevant-level strategic meetings, feeding back initiatives and outcomes internally as appropriate.
• Influence and develop and support responses, including gathering evidence and sharing information for consultations, to improve services to victim/survivors of domestic abuse ensuring that the experiences of service users are central.
• Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.

 Essential Requirements:

• Experience of managing frontline staff, supporting them to follow service delivery processes and procedures to ensure effective and safe service delivery to achieve positive outcomes for young women and girls accessing the Victims and Witnesses service.
• You will have excellent time management skills to ensure service outcomes are monitored and reported on in a timely and effective manner. You will also have excellent communication skills that will allow you to build good working relationships with your team, the wider organisation and external delivery partners. You will be able to reflect and adapt to manage change and enhance working practices, as well as supporting your team through change. You will have an enthusiastic attitude and instil this within your day-to-day work and interactions with your colleagues and external stakeholders.
• DBS on the update service
• Available immediately

 Supporting Futures Consulting acts as both an employer and an agency.

 

 

Location: Hammersmith | Salary: 33000 - 39000 per year | Job type: Permanent/Contract | Posted: 15/05/2025