Vacancy Detail

Service Manager - Youth Related Projects

Role:                           Service Manager – Youth Related Projects

Based:                        London (Flexible on location and some remote working)

Rate:                           £24-28*phr

Start Date:                  Oct 2023

Duration:                    Minimum 3 Months, strong possibility of extension


Our client, a well-respected charity is looking for a Service Manager to join their dedicated and compassionate team, working specifically with at-risk children and young people across London.


Synopsis of duties:

  • Responsible for the day-to-day management and support of Youth Related Projects; Community based gang and youth violence intervention services, floating support, hospital-based services, homelessness and county lines across London.
  • Support management of service delivery teams including Team Leaders, Caseworkers and Data Co-Ordinators
  • Ensure all organisational staff management processes are adhered to including Inductions and Probation, annual objective setting and appraisal
  • Ensure that performance related procedures are effectively implemented across each area; regular supervisions, learning and development needs assessed and met, CPD
  • Provide advice, guidance and support to team members and volunteers
  • Identify and implement opportunities to improve service delivery
  • Ensuring that services meet their contractual and legal obligations
  • Provide Monthly & Quarterly Reports
  • Develop and monitor processes to ensure clients receive the support needed (ie, referral, risk management and exit processes)
  • Work closely with other Service Managers, develop and maintain working relationships with Commissioners, Key Stakeholders, Referral and Partner Agencies
  • Hold regular management meetings, organise and engage with Service & Project reviews


Essential Requirements:

  • Proven track record of managing teams, including carrying put inductions, supervisions, performance reviews, competencies and appraisals  
  • A deep understanding of the complex issues facing at-risk children and young people
  • You will be a skilled communicator and collaborator, able to build and maintain strong relationships with a wide range of stakeholders
  • Understanding of the strategic environment in which CYP services are being delivered and the implications for the organisation
  • Ability to manage a range of staff with varied skill sets delivering a variety of services, able to motivate and encourage teams in a professional and positive manner
  • Ability to use IT to support both scrutiny and delivery of work, including using new systems
  • Substantial experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation
  • Able to demonstrate a commitment to ongoing learning and growth and be passionate about making a positive impact on the lives of Children and Young People.
  • Enhanced DBS issued within the last 12 months and/ or registered on the DBS Update Service
  • Available to start in Oct 2023


For more information, please call the team and ask to speak to Lisa Yates.


Supporting Futures Consulting acts as both an employer and an agency.





Location: London | Salary: 24 - 28 per hour | Job type: Contract | Posted: 14/09/2023