Vacancy Detail

Senior Service Manager

Role:             Senior Service Manager – Domestic Abuse

Based:          Hammersmith with some travel across London

Salary:            £25 - £30 ph umb

Start Date:    Immediately

Duration:      Maternity cover until October 2024          

Hours:           21 – 35 hours per week Monday to Friday (eve and weekend work as required)

Our client, a leading domestic abuse charity is looking to recruit an experienced Senior Service Manager to manage the quality and delivery of services to women who have experienced domestic violence and abuse from crisis to step down and recovery.

Synopsis of duties:

  • Manage domestic abuse projects work to develop and expand services and partnerships within those boroughs and into other boroughs. 
  • Maintain key relationships, partnerships and contracts with relevant partners and funders,together with the Head of Domestic Abuse Services and Director of Services
  • Represent the organisation at meetings and presentations and influence and support the development of strategic plans to ensure the sustainability, development and delivery of services
  •  Work with teams to ensure they are delivering quality systems and services and adhering to safeguarding standards
  • Responsible for recruiting, developing and managing a team including first tier managers and their teams and will be responsible for coordinating, reporting, and the delivery of therelated services as commissioned by the boroughs and other funders.
  • Hold a key role together with Heads of Service and Directors in programme and services development, including contributing to the tendering, bidding, strategy for services  
  • Drive and develop existing and new innovative models taking into consideration learning from current services, the service-user feedback, current research and policy landscape 
  • Raise the profile, develop and sustain a range of partnerships
  • As part of the Domestic Abuse services management team, be responsible for ensuring the implementation of the business plan for services Quality Assurance and Contract Compliance
  • Set up systems and work with the Data Insights Analyst to improve monitoring processes and systems for data, proving the impact of the work, and ensuring feedback from service users is used to improve services 
  • Plan, lead and implement new services and new developments including proactively identifying gaps and incorporating equalities issues
  • Oversee and ensure casework and safeguarding (including risk and needs assessments and support plans) is to a high-quality standard while ensuring the team remain motivated
  • Attend, contribute and communicate outcomes from regular strategic and operational meetings and one to one performance review meetings with funders and partners.
  • Work with the other services management team to accredit and re-accredit services Service Management, Staff Management and Leadership
  • Instil a sense of unity and purpose into the work of the service through effective leadership. 
  • Manage a complex workload, working independently or within a team where appropriate, and problem solve proactively to resolve issues which affect front line services and team performance.
  • Be responsible for line management and performance management of Managers and project staff, including annual appraisals and supervision, staff training and development, and ensuring that staff are fully inducted and trained.
  • Effectively manage change within the services, and ensure best and most appropriate use of staff to support capacity issues and ensure coverage of the programme
  • Updating and creating operational procedures, and policies with the Head of Domestic Abuse Services
  • Deputise for the Head of Domestic Abuse Services as necessary
  • With the management team, set, advise on and vary programme and project/pilot budgets to ensure high quality service delivery
  • Ensure, manage and oversee the services work within the budget, are complaint with financial regulations, policies and procedures, and meets funding requirements
  • Collate and check all payroll data related to programme staff, and other human resources information (such as training, sickness and so on) providing monthly returns to the HR team as required

Essential Requirements:

  • A thorough understanding of violence against Women and Girls, especially domestic violence and abuse, and issues relating to it.
  • A good knowledge and understanding of organisational systems and frameworks, line management and project management  
  • A sound knowledge of safeguarding adult and children principles, child abuse and child protection issues and MARAC
  • Good understanding of the operation of local and national government, the criminal justice system, health, social care and public sector environment in which services operate.  
  • Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level.
  • Significant experience of work with women and/or children with a complex range of needs, risk assessing, needs assessing and safety and support planning.

Supporting Futures Consulting acts as both an employer and an agency.



Location: Hammersmith | Salary: 25 - 30 per hour | Job type: Contract | Posted: 11/06/2024