Vacancy Detail

First Contact Administator

Role:              First Contact Administrator

Based:           Sandwell

Rate:              £22,308

Start Date:     ASAP

Duration:       Permanent

Hours:           Full Time 37.5 hours


Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a First Contact Administrator.


Synopsis of duties:

· Receiving referrals from agencies, stakeholders and individuals making initial contact

· Taking calls from agencies, stakeholders and victims needing help, support and guidance.

· To administer accurate, concise and up to date case management systems.

· Ensure that clients have full access to all services and teams work together to

create the best outcome for victims

· To promote and raise awareness of all services to all appropriate stakeholders

· Collect feedback on first contact services

· To undertake administrative duties to ensure that external databases such as SHIP and

· CORE are maintained


Essential Requirements:

· Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.

· GCSEs English and Mathematics – Grade C or above.

· Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately


Supporting Futures Consulting acts as both an employer and an agency.

Location: Sandwell | Salary: 22308 per year | Job type: Permanent | Posted: 17/06/2024