Vacancy Detail
Concierge
Role: Concierge
Based: Camberwell
Salary: £16 UMB
Start Date: ASAP
Duration: Temp – ongoing
Hours: 32.5 hours per week - 8.15am – 3.15pm Monday to Friday with half an hour lunch break
Our client, a well-respected charity dedicated to helping prevent homelessness is looking for a Concierge who will be the first point of contact for everyone accessing their services. This role requires a friendly, approachable person who will be pivotal in ensuring their vision for high quality person-centred support is delivered.
Synopsis of duties:
- Provide front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required
- Manage additional front of house duties including telephone calls and external visitors, accurately recording messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate; carry out administration regarding internal and external post, sorting and issuing to clients and staff as required
- Complete building checks which may include patrols of the building and ensuring fire exits and external doors are free from obstruction, maintaining Health and Safety records including fire and other records as deemed appropriate; monitor CCTV equipment
- Update data on Atlas system for clients; complete entry and exit information for clients and helping with data entry and statistical gathering for Housing Management purposes; receive and record client rent payments accurately using electronic systems
- Engage with clients to maintain positive relationships and resolve conflict using de-escalation skills where appropriate
- Clean office space and communal areas on a scheduled basis and clean and prepare void rooms, when necessary, in order to maximise occupancy and ensure turn around targets are met
- Log and report maintenance work including emergency out of hours repairs
Essential requirements:
- Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients
- Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes
- Good customer service and time management skills with the ability to prioritise workload
- The ability to successfully work independently and within a team environment.
- Able to work in a busy environment and be solution focused.
- A fully enhanced DBS dated within the last 12 months or on the update service
Supporting Futures Consulting acts as both an employer and an agency.
Location: Camberwell | Salary: 13.50 - 16.00 per hour | Job type: Contract | Posted: 15/01/2025